Privacy policy

Last updated December 15, 2025

This Privacy Notice for prestige roofing contractors Ild (‘we’, ‘us’, or ‘our’) describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:

  • Visit our website at http://www.prestigeroofinglimited.co.uk or any website of ours that links to this Privacy Notice
  • Use roofing and roof repairs, our website provides information about our business services and allows users to contact us
  • Engage with us in other related ways, including any marketing or events

We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@prestigeroofinglimited.co.uk.


SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice.

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
  • Do we process any sensitive personal information? We do not process sensitive personal information.
  • Do we collect any information from third parties? We do not collect any information from third parties.
  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
  • In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
  • How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information.


1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us16. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use17.

The personal information we collect may include the following:

  • email addresses
  • phone numbers
  • names
  • mailing addresses
  • contact preferences

We do not process sensitive information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal Information.

Information automatically collected

Some information such as your Internet Protocol (IP) address and/or browser and device characteristics is collected automatically when you visit our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect. This log data may include your IP address, device information, browser type, and information about your activity in the Services.
  • Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. This device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, operating system, and system configuration information.
  • Location Data: We collect location data such as information about your device’s location, which can be either precise or imprecise. We may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access or by disabling your Location setting on your device.

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.


2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, including:

  • To deliver and facilitate delivery of services to the user.
  • To respond to user inquiries/offer support to users.
  • To send administrative information to you, such as changes to our terms and policies.
  • To fulfil and manage your orders, payments, returns, and exchanges made through the Services.
  • To save or protect an individual’s vital interest, such as to prevent harm.


3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law.

We may rely on the following legal bases to process your personal information:

  • Consent: We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
  • Performance of a Contract: We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you.
  • Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations.
  • Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.


4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in specific situations and/or with the following categories of third parties.

  • Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties’) who perform services for us or on our behalf and require access to such information51. We have contracts in place with our third parties, which are designed to help safeguard your personal information.

The categories of third parties we may share personal information with are as follows:

  • Cloud Computing Services
  • Communication & Collaboration Tools
  • Data Analytics Services
  • Data Storage Service Providers
  • Performance Monitoring Tools
  • Website Hosting Service Providers

We also may need to share your personal information in the following situations:

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
  • When we use Google Maps Platform APIs: We may share your Information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API).


5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising.

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.


6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

We may transfer, store, and process your information in countries other than your own. Our servers are located in the United States. Your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice. We have implemented measures to protect your personal information, including by using the European Commission’s Standard Contractual Clauses70.


7. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.


8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor.


10. WHAT ARE YOUR PRIVACY RIGHTS?

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability, and (v) not to be subject to automated decision-making.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. You can usually choose to set your browser to remove cookies and to reject cookies.


11. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.


12. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Notice from time to time.


13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@prestigeroofinglimited.co.uk or contact us by post at:

prestige roofing contractors Itd 8714 88church road 89yate, yate BS37 5BG 90United Kingdom 91


14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

To request to review, update, or delete your personal information, please visit: mailto:info@prestigeroofinglimited.co.uk.